Centralisation and decentralisation are often treated as an either-or choice. Investment, trading, maintenance, procurement and incident response differ in risk, urgency and where information resides. Their authority arrangements should reflect those differences.
01Inventory critical decisions
Trace real business events to identify who proposes, decides, executes and owns the result. Locate duplicate approvals, accountability gaps and repeated information handoffs.
02Match risk and response
Set delegation levels by impact, reversibility and response time. Distinguish mandatory controls from delegable operating choices and specify escalation when boundaries are exceeded.
03Test actual operation
Walk through normal and exceptional scenarios. Check whether roles have the data, skills and resources required, then refine responsibilities and meeting rhythms through bounded trials.
Work products
Critical-decision and accountability map
Delegation and exception-escalation rules
Trial review and role-transition plan
What to measure
- Decision waiting time
- Separate necessary analysis from waiting between authority levels, focusing on high-impact decisions.
- Accountability clarity
- Check that critical events have a clear accountable decision-maker and defined collaboration and review.
Delegation must respect governance, safety duties and regulatory requirements; efficiency cannot replace necessary controls.